Andy Hopla

KEY SKILLS

Organisation: Highly motivated at planning, prioritising, and managing time. Works well under pressure to tight deadlines and willing to go beyond expectation.
Customer & user centric: Focused on user perception, experience and outcomes.
Communication skills: Strong negotiator who has a track record of achievement via key pitches with effective and influential presentations.
Stakeholder relations: Skilled at swiftly building rapport with internal and external stakeholders and people of all types, seniority, and ages.
Networking: Strong track record in building relationships with CEOs, NHS providers, commissioners, strategists, key influencers and commercial suppliers.
Team working: Natural collaborator who works well both in a team and independently.

KEY ACHIEVEMENTS

Primary stakeholder in leading service delivery for a large trust with a third-party managed service provider, holding them contractually to account whilst developing service improvement within the service.
Delivered, on time, within budget, with no service interruption and with no SFI failures on all digital contracts, of approximately £10m for a large CSU.
Proactive leader who is has a track record of influencing and altering user behaviour.
Has led high value projects across primary care, such as the digitisation of 1.9M patient records with a project value of approx. £2.5M
Part of the nationally funded, London based, £4.5M Digital First programme assisting with greater usage and adoption of digital tools, such as the NHS App, with the outcome of improving the patient experience and establishing efficiencies within the NHS system.

A well-versed digital professional with a wide array of experience covering digital service delivery, programme and project management, contract management, digital transformation and web development. I currently manage the digital service delivery for 4,000 users across 20 sites within a large mental health provider in London. I am responsible for the delivery of, service desk, telephony, infrastructure all managed within an ITIL framework with a focus on continual service improvement. These services are managed by internal teams and through a third party managed service provider.

I have led several high value projects across primary care with a focus on governance, delivery, and cost control. Applying standard methodologies to a diverse collection of stakeholders/customers in large geographical area containing 1.9m patients. I have acted as the voice of the customer whilst engaging with primary care leads, both clinical and non-clinical whilst fostering good working relationships with Primary Care Networks, GP Federations, and practices. This involved, extensive stakeholder management, at all levels, with an aim of delivering the programme objectives whilst dealing with competing opinions and views. Furthermore, I have been involved with the national funded £4.5M Digital First programme in London assisting with greater usage and adoption of digital tools, and led the promotion of the NHS App, with the outcome of improving the patient experience and establishing efficiencies within the NHS system.

Furthermore, I have led the digital procurement process for a large London based CSU which involved supporting four ICB’s and circa 45,000 end points plus supporting infrastructure. This involved the annual renewal of 100+ contracts with a value of around £10m. I was accountable for adhering to local and national procurement guidelines and governance whilst delivering continuation of service to the estate and maintaining renewals within agreed budgets.
Additionally, I have a demonstrable history of working in the private and public bodies delivering business growth, transformational turnaround, increased brand loyalty and cost improvements. An ITIL and Prince2 aligned professional with expertise in project, service delivery, redesign, and cost improvement.

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