Experience
Professional experience.
Technology changes. The need for reliable, well-managed services does not.
My experience combines IT service management, operational leadership and transformation delivery with more recent hands-on AWS and cloud delivery work. This overview outlines the capabilities I bring to contract ITSM, service delivery, cloud operations and transformation work.
01 · Service operations
IT Service Management & Service Operations
Around a decade of experience managing and improving business-critical IT services.
My experience spans service desk, infrastructure and telephony, alongside major incident management, problem management and change management. It also includes Change Advisory Board (CAB), service improvement and operational governance activity.
02 · Leadership
Leadership & Service Delivery
Responsibility for technology services supporting approximately 4,000 users across around 20 sites.
I have led services supporting complex multi-site organisations, managing internal teams, external suppliers and managed service providers. My emphasis is on service quality, accountability and operational resilience.
03 · Transformation
Digital Transformation & Programme Delivery
Experience delivering substantial technology and transformation programmes.
This includes procurement and programme activity in the multi-million-pound range, alongside a major digitisation programme involving approximately 1.9 million records.
04 · Cloud delivery
Cloud & Automation
Applying established service management disciplines to modern cloud environments.
More recently, I have extended my service management background through hands-on AWS and cloud engineering work. My practical experience includes AWS S3, CloudFront, Route 53, ACM, Lambda, IAM and CloudWatch, together with Terraform, GitHub Actions, Infrastructure as Code, CI/CD and automation.
The objective is to carry service management into cloud delivery, with operational ownership, governance, monitoring and continual improvement informing how services are built, managed and supported.
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