Resume
Andy Hopla — Resume.
IT Service Management & Operations Leader
Professional profile
Around a decade of experience managing live digital services within large, highly regulated public-sector organisations. Experienced in ITIL service management, operational governance, supplier management, service performance, risk management and continual service improvement.
Now combining this background with hands-on AWS, Infrastructure as Code, CI/CD and cloud delivery.
Career highlights
- Led digital service operations supporting 4,000 users across 20 NHS sites.
- Directed ITIL processes including major incident, change, problem and release governance.
- Managed strategic supplier and MSP relationships supporting approximately 45,000 endpoints across multiple NHS organisations.
- Directed a £2.5m programme digitising 1.9 million patient records across primary care.
- Contributed to London’s £4.5m Digital First programme supporting NHS App adoption and digital access.
- Developed and deployed cloud-hosted platforms using AWS, Terraform, CloudFormation and CI/CD practices.
Professional experience
Next Foundry — Freelance Cloud & Digital Consultant
July 2026 – Present
Combining enterprise IT and service-management experience with hands-on AWS capability to design, deploy and manage cloud-hosted websites and digital platforms. Current focus includes AWS infrastructure, Infrastructure as Code, automated deployment, GitHub-based CI/CD, AI-assisted development and digital modernisation.
RotorDev — Freelance Cloud Consultant (AWS)
May 2026 – June 2026
Supported AWS-hosted digital services, infrastructure automation and operational improvements using Infrastructure as Code, CI/CD and cloud-native services. Hands-on work included EC2, S3, CloudFront, RDS, IAM, Lambda, Terraform, CloudFormation, Linux automation and AWS security practices.
Solecurity — Freelance Cloud Consultant (AWS)
September 2025 – April 2026
Provided cloud and AI advisory support to SMEs and public-sector organisations, including AWS cloud adoption, automation, digital platforms and translating technical capabilities into practical business value.
Career Break
August 2024 – August 2025
Planned career break for travel and professional development, including focused development in AWS cloud technologies and emerging AI technologies.
BEH Health Trust, NHS — Head of IT Service Operations
August 2023 – August 2024
Led digital service operations supporting 4,000 users across 20 healthcare sites, including Service Desk, Infrastructure and Telephony teams. Managed Incident, Major Incident, Change, Release and Problem Management, strategic suppliers and MSPs. Provided operational reporting, risk management and service assurance; directed cyber assurance activities; and delivered Microsoft Intune migration and service-maturity improvements.
SE London ICB, NHS — IT Delivery Manager
July 2022 – August 2023
Managed strategic digital programmes supporting primary care across 177 GP practices. Delivered a £2.5m programme digitising 1.9 million patient records, supported London’s Digital First programme and worked with PCNs, federations and clinical stakeholders.
North-East London CSU, NHS — Commercial Contract Manager
November 2020 – July 2022
Responsible for technology procurement and contract management across a large NHS digital estate. Managed procurement supporting approximately 45,000 endpoints and produced governance and tender documentation for approximately £10m annual procurement programmes.
Earlier career
Technology Service Delivery Manager — NHS NELCSU
August 2020 – October 2020
ICT Service Account Manager — NHS NELCSU
March 2017 – August 2020
Business Relationship Manager — NHS HBLICT
September 2015 – March 2017
Skills summary
IT Service Management
ITIL processes, service performance, major incident, change, problem and release governance; continual service improvement.
Leadership & Governance
Team leadership, strategic supplier and MSP management, operational governance, risk management and service assurance.
AWS & Cloud
AWS-hosted services, EC2, S3, CloudFront, RDS, IAM, Lambda and AWS security practices.
Infrastructure as Code / CI/CD
Terraform, CloudFormation, GitHub-based CI/CD, automated deployment and Linux automation.
Digital Transformation
Digital programme delivery, procurement, patient-record digitisation and digital access.