Resume
Andy Hopla — Resume.
IT Service Management & Operations Leader
Professional profile
Around a decade of experience managing live digital services within large, highly regulated public-sector organisations. Experienced in ITIL service management, operational governance, supplier management, service performance, risk management and continual service improvement.
Now combining this background with hands-on AWS, Infrastructure as Code, CI/CD and cloud delivery.
Career highlights
- Led digital service operations supporting 4,000 users across 20 NHS sites.
- Directed ITIL processes including major incident, change, problem and release governance.
- Managed strategic supplier and MSP relationships supporting approximately 45,000 endpoints across multiple NHS organisations.
- Directed a £2.5m programme digitising 1.9 million patient records across primary care.
- Contributed to London’s £4.5m Digital First programme supporting NHS App adoption and digital access.
- Developed and deployed cloud-hosted platforms using AWS, Terraform, CloudFormation and CI/CD practices.
Professional experience
Next Foundry - Cloud Engineer
July 2026 – Present
- Design, deploy and operate live AWS-hosted websites and applications, managing infrastructure, security, monitoring, deployment automation and cost optimisation.
- Migrated an existing website from Hostinger to AWS, implementing private Amazon S3 hosting, CloudFront, Route 53, ACM and Origin Access Control (OAC) for secure content delivery.
- Developed and operated Pulse, a SaaS website-analysis application providing automated assessments of website performance, SEO, accessibility and security, using AWS EC2 and supporting application services.
- Implemented infrastructure automation and CI/CD workflows using Terraform, GitHub Actions and AWS IAM OIDC integration, enabling controlled and repeatable deployments.
- Configured CloudWatch Synthetics, monitoring alarms, AWS Budgets and cost controls, refining monitoring schedules and resource utilisation to balance service visibility with operating costs.
- Designed and deployed an AWS containerised architecture using ECS Fargate, Application Load Balancer, VPC networking, RDS and Secrets Manager. Evaluated operational complexity and cost before decommissioning infrastructure that exceeded workload requirements.
RotorDev - Cloud Engineer
May 2026 – June 2026
- Worked on AWS infrastructure and application deployment activities, including EC2, S3, CloudFront, IAM and infrastructure configuration.
- Applied infrastructure-as-code and Git-based deployment practices to support repeatable cloud delivery and operational improvements.
Solecurity - Cloud Engineer
September 2025 – April 2026
- Undertook cloud technology and digital transformation advisory activities, focusing on AWS adoption, infrastructure modernisation and automation opportunities.
- Evaluated cloud and AI technologies against operational requirements, security considerations, cost and potential business value.
Career Break
June 2024 - August 2025
Planned career break for travel and professional development, including focused development in AWS cloud technologies and emerging AI technologies.
BEH Health Trust, NHS — Head of IT Service Operations
September 2023 - May 2024
Led Service Desk, Infrastructure and Telephony operations supporting approximately 4,000 users across 20 NHS sites, ensuring the availability and reliability of business-critical IT services.
- Held operational responsibility for major incident management, infrastructure service delivery, disaster recovery planning and business continuity.
- Managed external technology suppliers, service performance, SLAs and senior stakeholder relationships within a complex, regulated NHS environment.
- Supported cyber security assurance, operational risk management and continuous service improvement, including disaster recovery and resilience initiatives.
- Oversaw infrastructure and service operations, coordinating technical teams and suppliers to resolve critical incidents and maintain service continuity.
SE London ICB, NHS — IT Delivery Manager
July 2022 – August 2023
Managed strategic digital programmes supporting primary care across 177 GP practices. Delivered a £2.5m programme digitising 1.9 million patient records, supported London’s Digital First programme and worked with PCNs, federations and clinical stakeholders.
North-East London CSU, NHS — Commercial Contract Manager
November 2020 – July 2022
Responsible for technology procurement and contract management across a large NHS digital estate. Managed procurement supporting approximately 45,000 endpoints and produced governance and tender documentation for approximately £10m annual procurement programmes.
Earlier career
Technology Service Delivery Manager — NHS NELCSU
August 2020 – October 2020
ICT Service Account Manager — NHS NELCSU
March 2017 – August 2020
Business Relationship Manager — NHS HBLICT
September 2015 – March 2017
Skills summary
IT Service Management
ITIL processes, service performance, major incident, change, problem and release governance; continual service improvement.
Leadership & Governance
Team leadership, strategic supplier and MSP management, operational governance, risk management and service assurance.
AWS & Cloud
AWS-hosted services, EC2, S3, CloudFront, RDS, IAM, Lambda and AWS security practices.
Infrastructure as Code / CI/CD
Terraform, CloudFormation, GitHub-based CI/CD, automated deployment and Linux automation.
Digital Transformation
Digital programme delivery, procurement, patient-record digitisation and digital access.