Skills

Knowledge put into practice.

Established service management and leadership capabilities, complemented by newer hands-on AWS and cloud delivery skills.

My operational background provides the foundation for how I approach technology services. Practical cloud work extends that experience into infrastructure, deployment and automation.

IT Service Management

Established professional capabilities in managing, supporting and improving business-critical services.

IT Service Management
Service Operations
Major Incident Management
Problem Management
Change Management
CAB
Service Improvement
Service Transition
Operational Governance

Leadership & Delivery

Established leadership and delivery capabilities supporting complex multi-site organisations.

Service Delivery
Supplier & MSP Management
Stakeholder Management
Digital Transformation
Programme Delivery
Procurement
Multi-site IT Operations

AWS & Cloud

Newer hands-on cloud capabilities, developed through practical AWS work and ongoing learning.

AWS
IAM
S3
CloudFront
Route 53
ACM
Lambda
CloudWatch
EC2
VPC
Systems Manager

Infrastructure, Automation & Tooling

Tools and practices used as I develop my hands-on infrastructure and cloud delivery capabilities.

Terraform
Infrastructure as Code
GitHub Actions
CI/CD
GitHub
Linux
VS Code
Automation

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